●Capability system
Build once.Compose everywhere.
Capabilities are discrete, reusable cognitive modules. Define a lead qualification or scheduling behavior once — then attach it to any workflow, any agent, any channel. No duplication. No drift.
Core
Intent Capture
Detect and progressively constrain user intent across turns. Narrows the hypothesis space as certainty accumulates.
Fact Collection
Collect structured facts — name, need, timeline, budget — progressively in natural conversation flow.
Behavioral Routing
Route conversation paths based on intent confidence, entity values, API results, or configured conditions.
Question Answering
Attach a knowledge base to any node. Answers scoped to defined content — no hallucination outside the boundary.
Sales
Lead Qualification
Score and qualify leads in real time based on collected signals, entity values, and configurable thresholds.
Operations
Scheduling
Offer, book, and confirm appointments in-conversation. Connects to your calendar via API integration.
Integration
CRM Sync
Write structured facts to your CRM at any workflow node. Every conversation produces clean, typed data.
Webhook Events
Emit typed events at any workflow node to any endpoint. Integrate with any system in real time.
Analytics
Outcome Tracking
Define what success looks like per workflow. Measure it per conversation, per cohort, per time period.
Engagement
Rewards & Loyalty
Enroll users, check point balances, and trigger reward offers — contextually within any flow.
Membership Flows
Qualify, onboard, and handle membership inquiries with structured flows designed for subscription models.
Platform
Multi-Channel Deploy
One workflow definition deploys across chat, SMS, email, voice, and API simultaneously.